Ore Struck FAQs

How do I place an order?
To place an order with Ore Struck all you have to do is get in touch. Just email me leaving your name and contact details and I will reply as soon as I can by email or phone - let me know your preference. If you just want to chat about the possibilities then don't hesitate to call - no obligation!

Are your tiaras available from stock?
All tiaras are made to order, to your specifications. However I do have a 10 days returns policy in certain circumstances - please see below.

I want to order something I have seen on this site. What do I do?
Contact us and if the item has not already been sold, it will be reserved for you. We endeavour to keep this site as up to date as possible and as items are sold they will be marked as such or removed from the site. However, there may be occasions when this is not possible so please bear this in mind.

How can I pay you?
I accept credit and debit cards by Nochex or Paypal. I also accept cheques or Postal Orders. Overseas customers payment is by Paypal or Nochex only.

How long will my goods take to arrive?
Goods will not be dispatched until your payment has cleared. Jewellery purchased from this site will be dispatched within 3 working days where possible. I aim to deliver all tiara orders in 28 days. If this is not possible, I will advise you why and let you know when you can expect delivery. If you are on a tighter time schedule then contact us and we'll see what we can do! Please note : Orders on custom silver jewellery may take longer than 28 days due to hallmarking requirements.

How much is postage & packing?
Postage and Packing starts at £4 for jewellery and £5 for tiaras but can vary with the size of your order. Please ask me for a quote for large orders. I send all items to UK address by Royal Mail Special Delivery which is guaranteed overnight and insured in transit. However, this means that it has to be signed for, so if possible, specify a preferred day of the week for delivery. Overseas Orders are sent by insured airmail where possible. Please contact us for a quote.

What is your returns policy?
If you are not completely happy, for whatever reason, with any item you have bought off this site you may return it within 10 days of receipt for a refund or exchange, less a deduction for postage. However, under the distance selling regulations, any item that is custom-made to order is not subject to the 10 days legal returns requirement. This includes personalised or custom made jewellery and all tiaras. But I will, where possible, refund on orders that are not too specific and can possibly be sold elsewhere. This refund will be given less cost of materials. I reserve the right not to give refunds on tiara orders where I suspect that the customer is taking advantage of this returns policy. To avoid having to return your custom item, please check that the dimensions of the design are suitable for your needs. If you do want to return an item, please contact us first.

Do you accept trade orders?
Yes! Please contact us.